Community Forum

Pixelation

ronatravel
New Poster

Pixelation

my 2 tvs have been pixilating for a long time, have had 3 visits from comcast reps all said it is fixed.

not fied.  Comcast/xfinity figure this out cause my husband is more upset than i am.

CCAndrew
Diamond Problem Solver

Re: Pixelation

You’re going to have to have another tech out, maybe one of them can get maintenance to look at things if it’s not your house or equipment

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Rustyben
Expert

Re: Pixelation

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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NICK2010
New Poster

Re: Pixelation

My tvs in my house are doing that too
ComcastMichael
Official Employee

Re: Pixelation

Greetings, @ronatravel and @NICK2010! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are having these issues with pixelation when trying to watch TV. I know how frustrating it can be when trying to watch your favorite shows and are unable due to bad picture quality. I would like to have a look into this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Wilsons-on-ash
New Poster

Re: Pixelation

We are having pixelation issues too.  This happens with Live TV, recordings, and on demand.  It occurs with all 3 of the TVs/boxes in our house but does not occur when we watch TV via the internet.  We have had this issue for the three years that we have had comcast, and technicians have never fixed.  It appears to be getting worse, as now the Guide is slow to appear and changing channels takes forever.  I will send a PM.  Thanks.

Rustyben
Expert

Re: Pixelation

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
deputydawgdh
Frequent Visitor

Re: Pixelation

I am having this issue also and am extremely frustrated. Why hasn't this been addressed? @ComcastMichael