@cnastu wrote: On certain channels (golf channel , Comedy Central ) . The pixelation is very bad . Making it I watchable .
Any solutions ?
if channel looks good on a desk/laptop or a smart phone/tablet then a tech will be needed to check your signal outside the home. The channels 'in-home' come in on bands of frequencies and it appears you have some wiring/splitter/amp problems.
I am also experiencing frequent pixelation on my cable broadcast. The box tells me the wifi signal could be stronger. We've moved the router to within 7 feet of the cable box but it hasn't changed the poor quality of the signal. Comcast has replaced the box, but that hasn't solved the fact that many channels get so glitchy and pixelated they become unwatchable. It's very frustrating considering how much I am paying for the service. If it were constant it would be easier to diagnose, but it seems to only happen on a few channels (ESPN, TNT, others). I know Comcast will send a tech and I know the tech won't fix it (I've had close to ten techs visit in the last few years). I just wish Comcast would provide a service that WORKS for the money I pay.
Hello, @littleerik! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.
Because your issue is very specific, and sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.
Thanks and I look forward to seeing your new post!
Rustyben
Expert
•
24.6K Messages
5 years ago
if channel looks good on a desk/laptop or a smart phone/tablet then a tech will be needed to check your signal outside the home. The channels 'in-home' come in on bands of frequencies and it appears you have some wiring/splitter/amp problems.
0
0
littleerik
Visitor
•
3 Messages
4 years ago
I am also experiencing frequent pixelation on my cable broadcast. The box tells me the wifi signal could be stronger. We've moved the router to within 7 feet of the cable box but it hasn't changed the poor quality of the signal. Comcast has replaced the box, but that hasn't solved the fact that many channels get so glitchy and pixelated they become unwatchable. It's very frustrating considering how much I am paying for the service. If it were constant it would be easier to diagnose, but it seems to only happen on a few channels (ESPN, TNT, others). I know Comcast will send a tech and I know the tech won't fix it (I've had close to ten techs visit in the last few years). I just wish Comcast would provide a service that WORKS for the money I pay.
1
0