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Pixelation on local channels

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Regular Visitor

Pixelation on local channels

It started with just my local nbc channel. In 2 days my local fox, nbc, cbs, abc are all unwatchable. Now pbs, espn, and own are starting to pixelate. Reboot, refreshing did nothing. Tech came out to check signal outside and said signals are good and he doesn't know why. Got a new box and new hdmi cord and no change. I figure I will just watch the SD nbc and it is either error code 03059 or pixelation. The other SD channels (fox, cbs, nbc) are watchable. 

 

Customer service told me there will be no tech home visit until covid 19 is over so he is guessing maybe in July. So in the meantime I have all these unwatchable channels. Any suggestions? My wifi is fine. I am very frustrated. I will be fighting to get some credit on my account for this issue. 

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Diamond Problem Solver

Re: Pixelation on local channels

Other than a tech coming back out, make sure your cables are tight and in good repair and remove any extra unnecessary splitters. It’s a signal issue, a refresh, new hdmi cables aren’t the fix

I am a Retired Official Comcast Employee
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Regular Visitor

Re: Pixelation on local channels

All cables are tight. The only splitter was the one xfinity tech put on when he first installed everything. New box and new hdmi cord was what the customer service told me to replace.... I don't know what ese to do except to wait for the tech. I just get frustrated when I can't watch my regular channels and news.