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Pixelation on DVR on Select Stations

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xfindmv
Frequent Visitor
‎08-23-2020 03:33 PM

Pixelation on DVR on Select Stations

I'm getting pixelation on my DVR recordings, but only for certain stations (Showtime, Encore) (The pixelation will happen on any TV I attempt to watch the recording on). There is no pixelation when watching live TV. Another weird thing is if I view the show from my DVR through the Xfinity Stream app the pixelation does not occur. Any suggestions on how to address this issue?

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CCAndrew
Diamond Problem Solver
‎08-23-2020 03:36 PM

Re: Pixelation on DVR on Select Stations

As long as it’s not happening on live tv too, it sounds like the hard drive failing. The stream app is a different source for recording

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xfindmv
Frequent Visitor
‎08-23-2020 03:40 PM

Re: Pixelation on DVR on Select Stations

Thanks. I also should have mentioned I just flipped the DVR Box out two weeks ago, because I was having the same issue with the old box.

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CCAndrew
Diamond Problem Solver
‎08-23-2020 04:15 PM

Re: Pixelation on DVR on Select Stations

Maybe it’s happening on live tv and you don’t see it

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