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Pixelation Issues after New Modem Install?

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New Poster

Pixelation Issues after New Modem Install?

We recently installed a new model/router after have multiple drops per day making it impossible to work from home. Looks like the same X1 router but supposedly an new model. We have Gig speed.

Since swapping out this modem on Saturday, we have experienced pixelation issues on TV. Could this possibly be related to the cable modem?

I so hope this goes away. We are exhausted from troubleshooting the internet drops constantly through the day (Ethernet or WiFi) and now this which I’m sure is a pain to troubleshoot.
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Diamond Problem Solver

Re: Pixelation Issues after New Modem Install?

Did you disconnect the modem to see if the pixelation goes away?

I am a Retired Official Comcast Employee
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New Poster

Re: Pixelation Issues after New Modem Install?

Not yet but that’s my next step. The pixelation issue seems to only happen in the evenings. It’s 3:30 AM as I type this and it’s fine or I would unplug the modem. Evening = High Traffic for the neighborhood and our house. Maybe a related to causing the issue that shouldn’t happen.