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Pixel and Freezing only HD local Sports Channels

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Pixel and Freezing only HD local Sports Channels

For three years now we have experienced pixeling and freezing on our two Bay Area NBC Sports California channels (720 and 721).  I have called customer service numerous times and they reset my system but still have the problem. Two years ago the service tech came out and installed a new X1 box. Last year the service tech came out and said one of my connections was loose. So, tonight is the  first live baseball game and the A's and Giants are both playing each other so I am going back and forth between 720 (Giants) and 721 (A's) and both channels have pixel and freezing. I do not experience any pixel issues or freezing either on any other channel. 

interested in any suggestions to fix this very frustrating trouble. I should say it's not just baseball games that are affected.  Even worse when watching basketball. 

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Re: Pixel and Freezing only HD local Sports Channels


@terwin wrote:

For three years now we have experienced pixeling and freezing on our two Bay Area NBC Sports California channels (720 and 721).  I have called customer service numerous times and they reset my system but still have the problem. Two years ago the service tech came out and installed a new X1 box. Last year the service tech came out and said one of my connections was loose. So, tonight is the  first live baseball game and the A's and Giants are both playing each other so I am going back and forth between 720 (Giants) and 721 (A's) and both channels have pixel and freezing. I do not experience any pixel issues or freezing either on any other channel. 

interested in any suggestions to fix this very frustrating trouble. I should say it's not just baseball games that are affected.  Even worse when watching basketball. 


do you have another set top box connected in the home? if so, when you are seeing that problem, is it on both set top boxes? 



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Re: Pixel and Freezing only HD local Sports Channels

See problem is on both TV’s. Just checked tonight’s baseball game and looked on both channels and both have pixel and freezing.

Any ideas?
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Re: Pixel and Freezing only HD local Sports Channels

Yes the problem is on both TV sets.  I also notice that the problem seems to be limited to HD Channels in the range of 720 - 728. 

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Re: Pixel and Freezing only HD local Sports Channels


@terwin wrote:

Yes the problem is on both TV sets.  I also notice that the problem seems to be limited to HD Channels in the range of 720 - 728. 


the good news is now you are sure of the problem and it fixable (signal issue). You can call 800-Comcast and work through their help system and end up with a technician visit to the outside of the home (during the pandemic). The tech can find if the issue exists as it enters the home or is ok at the home.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!