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Picture keeps freezing up on only on of my 3 xfinity boxes.

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New Poster

Picture keeps freezing up on only on of my 3 xfinity boxes.

I have 3 Xfinity boxes.  My "main" box in my living room and satellites in my br and basement.  The picture keeps freezing up on my basement unit.  Even after I installed the upgraded xfinity box, it keeps happening.  The cable connections are secure and tight and the other two sets have no trouble.  HELP!  Thanks

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Diamond Problem Solver

Re: Picture keeps freezing up on only on of my 3 xfinity boxes.

Try swapping the locations of the 2 secondary boxes and see if the freezing follows the box or not. That will tell you if it’s equipment related or something is up with your interior cabling

I am a Retired Official Comcast Employee
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New Poster

Re: Picture keeps freezing up on only on of my 3 xfinity boxes.

Thanks for the good idea, but the 'problem' box was freezing up (usually with DVR playback) before Comcast kinda automatically posted on my 'problem' screen that I needed an updated box.  I hit all the right buttons and got two new satellite boxes shipped to me.  I installed them and the 'problem' box still is freezeing while my other satellite box does not.  So I don't believe it's the box but I can't figure out why it's one signal but not the others in the same house.

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Diamond Problem Solver

Re: Picture keeps freezing up on only on of my 3 xfinity boxes.

The boxes need good communication from the main box. Try what I suggested, it will at least point you in the right direction

I am a Retired Official Comcast Employee
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New Poster

Re: Picture keeps freezing up on only on of my 3 xfinity boxes.

Will do.  Thanks