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30 Messages
Picture Freezes, can change channels!
I thought I'd run this by the forum since Comcast hasn't been able to fix this.
About once every two or three days (watch about 3 hours per day), while I am switching channels or selecting a recorded show, my picture will freeze. I can still hear the sound. If I change the channel, the picture remains but I can hear the sound of the new channel. So far, the only fix, is to refresh. This works everytime but it means I miss a few minutes which is a problem if I'm recording something. If I switch to Netflix via the X1, the picture stays frozen but I hear the Netlix audio.
Xfinity has come over twice. Signal is very strong. They changed all of my coax cables and also gave me a new X1 box. Nothing worked. I even changed the HDMI cables. Any ideas?
PS: Just read other threads describing this same issue. Can't find any solutions. I just swapped out the HDMI from my XI to the receiver with a brand new HDMI cable.
While the picture is frozen, the internet, phone, and another TV connected through a DTA continue to work. Nothing seems to "release" the frozen picture (unplugging coax or HDMI).
I run the X1 using an HDMI cable to my Pioneer Receiver, which is connected to my TV via another HDMI.
Thanks for any ideas.
Art
artseattle
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30 Messages
7 years ago
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MSDOGS1976
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29 Messages
7 years ago
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artseattle
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7 years ago
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Rustyben
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24.6K Messages
7 years ago
on the next two events try unplugging only the HDMI cable (be sure to note which jack it is plugged in to) and after 10 seconds or so plug back in. fixed? 2nd even turn off power button on the physical set top box (puts in standby) for 10-30 seconds then press again. fixed?
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Matt2131
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8 Messages
7 years ago
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Matt2131
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8 Messages
7 years ago
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Rustyben
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24.6K Messages
7 years ago
did you read and follow the post just above your post?
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Rustyben
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24.6K Messages
7 years ago
not enough enformation.... from post above
on the next two events try unplugging only the HDMI cable (be sure to note which jack it is plugged in to) and after 10 seconds or so plug back in. fixed? 2nd even turn off power button on the physical set top box (puts in standby) for 10-30 seconds then press again. fixed?
what happened as you tried the two procedures?
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Matt2131
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7 years ago
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artseattle
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30 Messages
7 years ago
I've also tried "Rustyben's" ideas to no avail. (Still, thanks for ideas) The freeze doesn't seem to happen as often but I haven't been watching as much. I also find it interesting that sometimes the "restart" only takes a minute or two and sometimes it takes 5 minutes.
Still waiting for a solution.
Art
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Rustyben
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24.6K Messages
7 years ago
when 'stuck' does channel up unfreeze the picture after a minute or so?
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artseattle
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30 Messages
7 years ago
No, nothing seems to "unstuck" the picture except restart or refresh. Art
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Rustyben
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24.6K Messages
7 years ago
did you respond to @ComcastAmir on his april post to you?
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robl2112
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1 Message
7 years ago
Having this same problem. Seems to have started once we got a new Yamaha receiver. The only thing that fixes it is a restart. Which I now have to do almost every time I watch. It has been getting progressively worse. Zero issues with our secondary box, which is connected to a Denon receiver.
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artseattle
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30 Messages
7 years ago
Rustyben, yes I did correspond privately with Amir from Comcast. If I remember correctly, he was going to have another service person come out. I declined since a Comcast phone tech told me that they would charge me if another tech came out (two so far). I decided to live with the problem and hope that someone would figure out what was going on.
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