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Picture Freezes, and No Sound Intermittently

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New Poster

Picture Freezes, and No Sound Intermittently

Already tried to address by powering off and on equipment, and sending "refresh" signal via Xfinity/Comcast website  We have 2 TV's that intermittently display frozen video with no sound for about 3-5 seconds at a time.  Issue on all channels that we watch, including CNN, MSNBC, CBS, ABC, NBC, etc.

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Diamond Problem Solver

Re: Picture Freezes, and No Sound Intermittently

Generally, restarts/refreshes aren’t fixes for signal issues. Check that your cables are tight and in good repair, remove any extra splitters and possibly have a tech out there to troubleshoot further

I am a Retired Official Comcast Employee
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