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Peacock Premium

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New Poster

Peacock Premium

I have X1. When I go to Peacock Premium, it says I need to upgrade equipment. Why do I need to upgrade if I already have X1?

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Diamond Problem Solver

Re: Peacock Premium

There is equipment that is outdated and not compatible. What do you have? Probably either the very first dvr or a RNG150

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Official Employee

Re: Peacock Premium

Hi @Tapp1300

 

Thanks for posting to the Xfinity Forums. @CCAndrew is correct. I'd be happy to review your account and see if your equipment is compatible or not. If you do need updated equipment, we can get it shipped so you can begin to enjoy your Peacock shows and movies. Send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.


I am an Official Comcast Employee.
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