Hi @gcsam, @kerithrun, and @Andy11B! Thank you for informing us of the problem you're having with Peacock. This isn't the experience we want for our customers. I'd be more than happy to help troubleshoot. To send a private message, you must first make a public post, sharing the details of your experience. Since you have now done so, your ability to send a private message should now be enabled. Please send me a private message with your full name to receive assistance, as listed on the billing statement. Just click on my name ComcastChe, then click Send a message. Chat with you soon!
For others who visit this post after this response, you must first create a public post with details of your personal experience - before the private message is enabled on your end. After you post your message and are advised to do so, then be able to send a private message to an official employee. I hope this helps.
Thanks - fixed now. Can use peacock. However, the app download gives an error if you want to go find a new app to install. It says "On Demand" isn't available right now.
Also having this issue. I just set up the flex box and Peacock just sits and doesn't do anything.
This is the only reason I got the box. Going back to Roku if there isn't a solution.
People are having trouble contacting you about Peacock not loading including myself along with Amazon Music app. Just have someone send out an email to all customers when a solution is found.
I am having the same issue as everyone else. I am clicking on the peacock app with my flex and it will not load. I tried clicking on your username to send a PM but did not have that option.
I had the same problem where Peacock just sits there stuck on the start screen. I finally figured out the problem, at least for me. We have parental controls/filters on our WiFi, in specific, Circle. In Circle's configuration for the Flex device, I set it as "unmanaged", and then Peacock worked fine.
Hi everyone. We apologize for the inconvenience with the Peacock app, we are working to help you get this resolved. We are asking that you create your own public thread about this issue if you're experiencing the same problem and include a brief summary of what you're experiencing. That gives us the opportunity to respond from there and request that you send us a PM if needed. Please do not send us a PM unless specifically asked to do so. Thank you!