Community Forum

Pairing xr15 remote to Sharp Aquos TV

kerrysf
New Poster

Pairing xr15 remote to Sharp Aquos TV

I just got a new cable box and remote. I've tried everything to pair the remote, including talking to support twice and replacing the remote once so far. All the codes suggested by the tv don't work. I tried the A/D button; 991 code; up channel sequence, but the tv never turned off. My last call ended with the guy sending me a third remote, but I can't believe two remotes I've had are both faulty. Any suggestions? The original remote for the tv doesn't work anymore, so I'll have to get up and manually change the volume and power if I can't get this figured out.

ComcastChad2
Official Employee

Re: Pairing xr15 remote to Sharp Aquos TV

maybe take a look here?? https://www.avsforum.com/forum/166-lcd-flat-panel-displays/1055492-remote-control-sensor-went-out-my...

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
CCAndrew
Diamond Problem Solver

Re: Pairing xr15 remote to Sharp Aquos TV

Do you think it’s maybe the tv sensor that’s not working and not all the remotes

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
JoeMN
New Poster

Re: Pairing xr15 remote to Sharp Aquos TV

My remote found the TV as made by VU and not Sharp, and it ended up working. No success when I tried it under the Sharp name. Odd.