@ComcastMorgan Cable Box will not work. TV has a blue screen for downloading new software. Needing a new device.
you will need to swap out that set top box at your local xfinity store. keep the old remote as they just throw those away.
Hello @HNP, thanks for reaching out to our Digital Care Team through our Forums page. Sorry to hear about the blue screen you're experiencing, we definitely want to get your cable service back up and running ASAP. I would be more than happy to further assist you with this.
Can you please send me a private message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".