For hours, my cable box is showing a blue screen that says Pace ABL V1.17 Preparing Box for new software. From what I've read on here, it seems like I just need a tech to bring me a new box...
Can someone please help?
Hi, IUAlpert. I can help! I would be happy to work with you on getting a replacement box shipped out to you. Please send me a PM with your first and last name so we can get things going.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi Randy. Hope you are well. I just wanted to check in with you. Did you receive the replacement box and/or any information via email on the shipment?
Good to know, rbartell. Thank you for letting me know! Happy to hear things are back up and running.
Hi, tone03tone. Here is a link on transfers of recordings in the event the box needs to be swapped: https://comca.st/2Wlfsez. If you scroll to the bottom, you'll see the answer. Since we have a PM going, I will get back to you there. Thanks!
My box has the same message "Pace ABL V1.17 Preparing box for new software". Called support and tried system refresh, but it didn't work. Our other X1 TV box is giving us an RDK-03036 error as well. Is this related to the error with the main box? If I need to swap the main box, are there stores open to do the exchange, or does it need to ship? Do both boxes need to be swapped out?