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What equipment do you have? Every secondary box(besides an XG2) takes a tuner from the dvr.
The ability to record a buffer was removed years ago.
The ability to record a buffer was removed years ago.
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They’re not “off”, they’d have to be unplugged. Swap one of those secondary boxes for an XG2. The XG2 has its own tuners to give, freeing up your dvr
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Also check that you have the most recent dvr, the oldest only have 5 tuners
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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