On my X1 DVR picture darkens when watching HDR programs on Prime & Netflix

On my Samsung 4K tv, model #UN65TU8000FXZA and the 4K X1 model AX014ANM DVR when watching HDR movies on Amazon Prime and Netflix through the DVR the picture goes really dark. If we watch through the WiFi, the picture is fine. We have talked with Prime, Samsung, and Comcast and exchanged 4K DVR box to no avail. We believe the problem is with the 4K Xfinity DVR. This issue started when we got the 4K DVR. Would appreciate any help on this issue.

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CCMartin

Gold Problem Solver

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2.9K Messages

5 years ago

@eanie,

I know issues with equipment can be frustrating. I wanted to reach out and see if you are still having any issues. Our team wants to do our best to help. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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user_5dfbf7

Visitor

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1 Message

I'm having same problem with picture turning darker on Prime when watching 4k Samsung via X1 box

4 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

This is an old dead thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

I no longer work for Comcast.

4 years ago

0

X1

eanie

On my X1 DVR picture darkens when watching HDR programs on Prime & Netflix

CCMartin

user_5dfbf7

CCTambrey

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