Not all HD channels giving me 5.1 surround sound

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@strykerzr350 wrote:

I have had this issue ever since I got X1 back in 2016. But not all channels gives me 5.1 surround sound, during live TV, or DVR'd recordings. Only thing that is 5.1 at times is on demand. I will give an example, NBC is only in stereo while CBS is in 5.1 surround sound.

This is how I have my X1 box connected to my equipment, I have it plugged into one of the HDMI ports on the home theater receiver. Then the output HDMI cable goes into my TV. Even when I ran optical, it gave me the same results.

Are all HD channels 5.1 surround sound or does the stations dictate that? I would assume the given price of cable, all HD channels would have a 5.1 surround sound audio track.  

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A former neighbor resolved this by changing settings on his TV and receiver.

I have done did everything I can, still nothing works. The receiver automatically decodes the audio and all I can adjust is the balance on the speakers, and the HDMI cables are the ones that come with self install kits. 

This is the home theater system I have.
https://www.samsung.com/us/video/home-theater/HT-F6500W/ZA-specs

I don't think there are any per-channel audio settings.  If you are getting any 5.1 audio through your settings must be correct and the difference is in the content.

I wonder if I had a defective box out out of the gate? Who do I talk to, to escalate this issue to be fixed? If I cant enjoy 5.1 surround sound on the X1 platform, viewing channels that are my favorite nextworks, why do I bother to have it? I mean this wouldnt be a big deal if I wasnt paying top dollar for the X1 platform.

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@strykerzr350 wrote:

I wonder if I had a defective box out out of the gate? Who do I talk to, to escalate this issue to be fixed? If I cant enjoy 5.1 surround sound on the X1 platform, viewing channels that are my favorite nextworks, why do I bother to have it? I mean this wouldnt be a big deal if I wasnt paying top dollar for the X1 platform.

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is this live or a recording playback or on-demand? mpeg has streams of audio, if no 5.1 you can't have 5.1. 

if there is no 5.1 track in the video you will see what is available. check the audio settings in the set top box audio menu to be sure you have it on the ouput option you wish to use.

I moved one of the smaller X PiDs boxes into the room with the home theater to confirm whether or not the problem was isolated to one box. It is the same way regardless of the box. My home theater does not say what output the audio is as it auto decodes it.