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No video / no audio on TV

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New Poster

No video / no audio on TV

I just have a black TV screen (no video or audio).  A message said to restart the box (I did) and I unplugged and restarted the modem - both to no avail.

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Problem Solver

Re: No video / no audio on TV

What make/model TV do you have?  What do you see when you power on the TV?  Is the power light lit?  Have you checked the cable from your TV Box to the TV?  Which port is the cable plugged in to, on TV Box and TV?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: No video / no audio on TV

What make/model TV do you have?  It's an LG from 2018

What do you see when you power on the TV?  It just goes black.

Is the power light lit? Yes

Have you checked the cable from your TV Box to the TV? Yes, and re-booted the TV Box  

Which port is the cable plugged in to, on TV Box and TV? HDMI, and the TV worked last night, and nothing was changed from then to now

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Problem Solver

Re: No video / no audio on TV

Have you checked the INPUT/SOURCE setting on the TV's settings?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: No video / no audio on TV

No, but nothing was changed from last night to this morning.