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There’s no coming back from that first message. You need a replacement. It’s been escalated to an Official Employee to assist getting one sent out. Because of the pandemic that may be the only way. Expect a response here
I am a Retired Official Comcast Employee
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Hello @MFB332, thanks for reaching out to our Digital Care Team through our Forums page. It's upsetting to hear you feel this way, and this is definitely not the kind of service we strive for our customers to receive. I'm sorry that the cable services/boxes are not working on your end, especially during these times, and having to stay home. I would love to assist you with further troubleshooting this and getting your boxes replaced if needed. To get started, can you please send me a private message including the account holder's first and last name and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
