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No technical support. Stranded.

MFB332
New Poster

No technical support. Stranded.

I am sick of this company and their service. Their tech people say my problem cannot be fixed, but they have left mr with no options. First box has blue screen of death error code Pace ABL V1.17. Second box provides no broadcast channels with error code XRE 03062. They gave me no instructions on replacing these garbage boxes, and all of the Comcast offices are closed. Can anyone help?
CCAndrew
Diamond Problem Solver

Re: No technical support. Stranded.

There’s no coming back from that first message. You need a replacement. It’s been escalated to an Official Employee to assist getting one sent out. Because of the pandemic that may be the only way. Expect a response here

I am a Retired Official Comcast Employee
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ComcastAmira
Official Employee

Re: No technical support. Stranded.

Hello @MFB332, thanks for reaching out to our Digital Care Team through our Forums page. It's upsetting to hear you feel this way, and this is definitely not the kind of service we strive for our customers to receive. I'm sorry that the cable services/boxes are not working on your end, especially during these times, and having to stay home. I would love to assist you with further troubleshooting this and getting your boxes replaced if needed. To get started, can you please send me a private message including the account holder's first and last name and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
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