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No live channels. XRE03114 "We're having a problem on our end.........."

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Regular Visitor

No live channels. XRE03114 "We're having a problem on our end.........."

Since Monday June 29 we have not been able to get any live TV channels.  Internet is fine.  Getting message XRE03114, "We're having a problem on our end.  This channel isn't currently available.  Please try tuning away fromo this channel for a few seconds and then tune back to it.  If that doesn't work, please try again."   Problem applies to ALL channels and Music Choice.  There are NO live TV channels available.  TV boxes and Comcast gateway have been restarted several times with no improvement.

Apps such as Youtube and Amazon Prime are ok.  Able to watch TV programs that were recorded prior to Monday June 29.  Able to receive On Demand programming.  Seems like the only problem is with all live TV channels.

Went to local Service Center and swapped out X1 box and splitter.  Same results.

Xfinity Support doesn't seem to have a clue or be able to escalate to a solution.

Any ideas?  How many days should it take to restore TV service?

Thanks!

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Contributor

Re: No live channels. XRE03114 "We're having a problem on our end.........."

Yea, I have a similar issue. But i can only access qvc, and JTV. <-- (BORING) I keep getting rdk and xre errors like xre 3026, xre 3021, xre 0021, etc.. Secondary box works fine. Voice commnads work, occcasionly it will say that it cant connect to x1 platform/internet. 

 

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Expert

Re: No live channels. XRE03114 "We're having a problem on our end.........."


@JulianR1 wrote:

Yea, I have a similar issue. But i can only access qvc, and JTV. <-- (BORING) I keep getting rdk and xre errors like xre 3026, xre 3021, xre 0021, etc.. Secondary box works fine. Voice commnads work, occcasionly it will say that it cant connect to x1 platform/internet. 


Is it possible to connect it temporarily to the gateway/modem's coax to see if the problem is seen on that connection?



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New Poster

Re: No live channels. XRE03114 "We're having a problem on our end.........."

We've had xfinity for about a month now and just started getting the same problem that you all described, except we get error code XRE-03062.  We have the main box and then 2 wireless boxes.  The TV connected to the main box works, but the TVs connected to the wireless boxes are having the issue.  Has anyone been able to resolve the issue?  I hope the person who's had the issue since June 29th has been able to watch the live channels again.

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New Poster

Re: No live channels. XRE03114 "We're having a problem on our end.........."

I just refreshed my entire system via the support option in my xfinity account and that seems to have fixed the problem.

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Regular Visitor

Re: No live channels. XRE03114 "We're having a problem on our end.........."

I'm happy to to report that, after more than a week, my live TV channels have finally been restored.  This is something I was unable to get done with 6 or 7 calls to Xfinity Support.  A neighbor friend phoned Xfinity Support on my behalf and claimed to be a new customer wanting to reactivate my equipment.  Apparently that's all it took.  My live channels are finally working again.  I think we were lucky.

All my previous calls to Support only resulted in repeated power cycling of my internet gateway and X1 box resulting in the same failure.  The agents all said it would be necessary for a technician to come to my home to fix the problem and that couldn't happen because of COVID-19.  They couldn't or wouldn't even guess about how long I might have to wait.

I'm glad to have my service back but I'm amazed at how terrible Xfinity Customer Service is.  In my lifetime I've never seen anything like it.  Pathetic.

 

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Frequent Visitor

Re: No live channels. XRE03114 "We're having a problem on our end.........."

Hi, Can you explain the steps you took inside the app to do this?  are you referring to the "restart tv box" option or something else?  i'm having the same issue today with my TV after I attempted to watch a local access channel.

 

Thank you.

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New Poster

Re: No live channels. XRE03114 "We're having a problem on our end.........."

That did the trick, once I used the voice command to tune to another station the TV kicked in. Thanks for the idea.