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Check your SAP settings
https://www.xfinity.com/support/articles/x1-audio-output
https://www.xfinity.com/support/articles/x1-audio-output
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@Barker721 wrote:
I have the same problem with 208 (MeTV). My SAP had options for Spanish and English and it was correctly set to English.
Still broken.
the UI (user interface) can be confusing. hit the Xfinity button on the remote >> gear (settings) >> Device Settings >> Audio >> audio language (SAP) reset and reset. that is the only way to turn off the SAP at the moment.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
