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No Sound on just channels 5 and 7. No problems with other channels

Johnp5
New Poster

No Sound on just channels 5 and 7. No problems with other channels

After 2 years of no problems, lost sound only on channels 5 and 7. Sometimes sound comes on only during commercials. All other channels have no problems with video or sound. Rebooting and system resetting does not solve the problem.

CCAndrew
Diamond Problem Solver

Re: No Sound on just channels 5 and 7. No problems with other channels

Check your SAP settings
https://www.xfinity.com/support/articles/x1-audio-output

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Barker721
Frequent Visitor

Re: No Sound on just channels 5 and 7. No problems with other channels

I have the same problem with 208 (MeTV). My SAP had options for Spanish and English and it was correctly set to English.
Still broken.
Rustyben
Expert

Re: No Sound on just channels 5 and 7. No problems with other channels


@Barker721 wrote:
I have the same problem with 208 (MeTV). My SAP had options for Spanish and English and it was correctly set to English.
Still broken.

the UI (user interface) can be confusing. hit the Xfinity button on the remote >> gear (settings)  >> Device Settings >> Audio >> audio language (SAP) reset and reset. that is the only way to turn off the SAP at the moment.



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