Having this same issue. I'll be watching something on Prime and the screen will go black and then an error comes up: Error APP-04036 Sorry we're having trouble with this app. It says to reboot the box and if still a problem, try again later. I am on my 2nd new box in a month. Still happening.
Try again later? What kind of service is that, Xfinity?
This happens to us ALL the time! Usually after watching for a bit. Probably Comast's way of trying to get you to use their channels. Anyway - we found that by starting it over, it picks up where it gave that error at. Good luck!
jonalisa
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32 Messages
4 years ago
Try again later? What kind of service is that, Xfinity?
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NoOtherChoiceAv
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1 Message
4 years ago
This happens to us ALL the time! Usually after watching for a bit. Probably Comast's way of trying to get you to use their channels. Anyway - we found that by starting it over, it picks up where it gave that error at. Good luck!
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