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Newly installed 2nd box not working

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New Poster

Newly installed 2nd box not working

I have a XID-P box that came with our XG2 system. It’s several years old and has never been used. Last week I tried to use it with a newly installed TV in 2nd bedroom. It gets stuck on the “connecting to your entertainment experience” screen. I’ve tried resetting numerous times. I requested the signal be resent and I ohmed out the coax cable as well as tried a different coax cable. I’m thinking that maybe the XID-P box needs some sort of activation signal sent or a firmware update since it is a few years old? The XG2 box works without issue. Any ideas or suggestions?
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Diamond Problem Solver

Re: Newly installed 2nd box not working

If it’s never been activated it may be in disabled status on your account. You might want to swap it as it would obviously be several updates behind

I am a Retired Official Comcast Employee
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New Poster

Re: Newly installed 2nd box not working

Thanks for the reply. It was indeed de-activated. I stopped by the xfinity store yesterday and they re-activated it. When I got home I did a “system restart” via the remote and now everything works perfect.