Community Forum

New x1 box not working

Highlighted
Frequent Visitor

New x1 box not working

New x1 box suddenly not working, it is stuck on one channel, there is no on screen display and it will not respond to the remote. I have restarted/refreshed multiple times with no results. The box worked fine a week ago. The remote will operate the tv, but not the cable box.

Highlighted
Diamond Problem Solver

Re: New x1 box not working

Check for outages, usually that’s what happens when you can’t change channels.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Frequent Visitor

Re: New x1 box not working

Thanks, I called comcast and they got it straightened out. the remote had somehow become unpaired from the box. The guy fixed it in about 3 seconds.