New x1 box suddenly not working, it is stuck on one channel, there is no on screen display and it will not respond to the remote. I have restarted/refreshed multiple times with no results. The box worked fine a week ago. The remote will operate the tv, but not the cable box.
Solved! Go to Solution.
Thanks, I called comcast and they got it straightened out. the remote had somehow become unpaired from the box. The guy fixed it in about 3 seconds.