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New fiber installation

stevenjules
New Poster

New fiber installation

Since this ‘installation’ we have had repeated issues with our cable service for the last 3 days. The tv works yet we can’t get Xfinity on the screen...just a message stating ‘we are having problems’. We tried the diagnostics from the Xfinity app and were able to get the service back the first day but the same thing happened on the following two days. On the third day we called Xfinity and through an automated system were told they would restart the system. That seemed to work but was only temporary as when we turned the tv back on later that same day we had the same problem. Everything was fine before this installation of new fiver started.
stevenjules
New Poster

Re: New fiber installation

Just tried to watch something on the DVR that we had recorded and got this message ‘We are having trouble connecting to the internet. Please check that your cables are tightly secured and try again. If that doesn’t work go to xfinity.com/support/status or use the My Account mobile app to check for service outages and get additional troubleshooting tips. RDK-03033’. This is the same message we have been getting for the last three days.