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New cable box won’t pair with my tv

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New Poster

New cable box won’t pair with my tv

Have older Panasonic tv. Need to try multiple connections but can’t get pairing function to work
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Expert

Re: New cable box won’t pair with my tv


@Illinijbs wrote:
Have older Panasonic tv. Need to try multiple connections but can’t get pairing function to work

is the remote controlling the set top box ok? is the HDMI cable attached directly to the TV or to a sound bar or receiver?



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Diamond Problem Solver

Re: New cable box won’t pair with my tv

When you say pair, are you really just saying you’re not getting a picture? More details are needed.

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Silver Problem Solver

Re: New cable box won’t pair with my tv


@Illinijbs wrote:
Have older Panasonic tv. Need to try multip
le connections but can’t get pairing function to work

Shot in the dark: https://www.xfinity.com/support/remotes


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!