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Did you see a message that says “remote not working”?
Try pointing the remote directly at the front of the device and also try unpairing the remote as well. Visit xfinity.com/unpair for instructions.
Can you let me know what type of remote you have?
Try pointing the remote directly at the front of the device and also try unpairing the remote as well. Visit xfinity.com/unpair for instructions.
Can you let me know what type of remote you have?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
can you scroll up and down but OK button doesn’t work? Or can’t even get the remote to select Spanish
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
