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New XR 15 Major Step Back from X11

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New Poster

New XR 15 Major Step Back from X11

New remote is harder to activate features in general and is awkard to hold for anything other than voice control. Some of us don't talk to our devices. In addition the X15 has an annoying audible click while the X11 was quiet. Can we go back to the X11 controls or find an alternative remote. Really hating the X15.

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Diamond Problem Solver

Re: New XR 15 Major Step Back from X11

Anytime it’s convenient, and Xfinity stores reopen, you can pick one up anytime. Or call customer service and they may send you out one

I am a Retired Official Comcast Employee
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New Poster

Re: New XR 15 Major Step Back from X11

I reprogrammed X11 controllers to work with the new boxes.  I hope that Xfinity seriously looks at the X15 controller because from my perspective the X11 controller is better laid out, has much faster response rates, and no audible clicking associated with buttons.