I just moved out of an apartment where I previously had a sleek, tiny Xfinity tv/dvr box and into a house where the Xfinity tv/dvr box provided with my install kit is a beat up, obviously used XG1P. The fan noise on this XG1p is terrible, it sounds like an old laptop. The fan is louder than my tv audio. Is there any way to exchange this used piece of junk box for the newer model? I wish I had the small, silent running one from my old address back but I had some overlap in service dates so I had to do a new install. I am surprised install kit components for the same service in the same area aren’t standardized.
do you have an open xfinity store nearby to swap out? Tell them you wish to have a 4k DVR (the xg1v4) that has no clock on the front.