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Since nobody but you knows what the model of the box you received it’s kind of hard to answer the question. If it’s a dvr for dvr, depending on the market only the last 60 hours recorded are accessible (possibly 150 hours) in the cloud
The link will tell you the models
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
The link will tell you the models
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
I am a Retired Official Comcast Employee
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@rokk wrote:
New box is Arris XG1V3 and does have dvr.
Last ? (I promise)...will our existing recordings be transferred to the new box?
if you have older X1 equipment what is available in the cloud DVR will be viewable on the new set top box, they do not transfer/copy to the new DVR.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
