New Poster
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3 Messages
New X1 box
I was directed via onscreen prompt to request a new main cable box and I did that. It has arrived. Before I install it...Does it include DVR capability? Will our existing recordings be transferred to the new box or are they on the cloud? Thanks.
rokk
New Poster
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3 Messages
5 years ago
We do have a dvr in the current/old box.
Model# of the new box is: AX013ANC
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
The link will tell you the models
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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rokk
New Poster
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3 Messages
5 years ago
New box is Arris XG1V3 and does have dvr.
Last ? (I promise)...will our existing recordings be transferred to the new box?
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Rustyben
Expert
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24.6K Messages
5 years ago
if you have older X1 equipment what is available in the cloud DVR will be viewable on the new set top box, they do not transfer/copy to the new DVR.
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