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New X1 box

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New Poster

New X1 box

I was directed via onscreen prompt to request a new main cable box and I did that. It has arrived. Before I install it...Does it include DVR capability? Will our existing recordings be transferred to the new box or are they on the cloud? Thanks.

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Diamond Problem Solver

Re: New X1 box

Since nobody but you knows what the model of the box you received it’s kind of hard to answer the question. If it’s a dvr for dvr, depending on the market only the last 60 hours recorded are accessible (possibly 150 hours) in the cloud
The link will tell you the models
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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New Poster

Re: New X1 box

We do have a dvr in the current/old box.

Model# of the new box is: AX013ANC

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New Poster

Re: New X1 box

New box is Arris XG1V3 and does have dvr.

Last ? (I promise)...will our existing recordings be transferred to the new box?

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Expert

Re: New X1 box


@rokk wrote:

New box is Arris XG1V3 and does have dvr.

Last ? (I promise)...will our existing recordings be transferred to the new box?


if you have older X1 equipment what is available in the cloud DVR will be viewable on the new set top box, they do not transfer/copy to the new DVR.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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