Community Forum

New TV and now some channels are pixelated

Highlighted
New Poster

New TV and now some channels are pixelated

I just got a new TV set it up fine but now some channels the picture gets pixelated and the sound comes in and out. If it were the cables wouldn’t it have happened with the old TV on the same channels?
Highlighted
Expert

Re: New TV and now some channels are pixelated


@Fernh422 wrote:
I just got a new TV set it up fine but now some channels the picture gets pixelated and the sound comes in and out. If it were the cables wouldn’t it have happened with the old TV on the same channels?

check the connections on your cables for tightness (coax). if all seems tight, you will need to call 800-Comcast to get a tech out to check at least outside your home for signal/noise levels. I don't know if they are able to come into your home in your area during Covid-19.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!