Community Forum

New 4K Box

LakeRats2002
New Poster

New 4K Box

TV Shows freezing become pixalated very random, sound still plays. Tech came and replaced some items and still happening.
Rustyben
Expert

Re: New 4K Box

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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ComcastMichael
Official Employee

Re: New 4K Box

Greetings, @LakeRats2002! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are running into pixelation issues with your new XG1v4. I would like to have a look into what could be going on with the signal. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!