Netflix subtitles on X1

[jsub]

When watching foreign shows on Netflix, sometimes subtitles skip on certain lines. Once in a while, dialog is not subtitled, but if you skip back 10 or 20 seconds and let it play again, he subtitles display. It is frustrating when you can't understand the language and the subtitles are not consistently shown. Anyone else notice this? It only happens on xfinity netflix app, never on Netflix mobile app or other platforms.

Is this an issue that can be fixed?

[MJH4767]

Has your problem been resolved with subtitles?

[jsub]

No, if we watch shows with subtitles there will usually be a handful of lines of dialog where the subtitles won't display. And if we don't understand the language of the speech, we will rewind and let it play again, and then the subtitles are shown.

I have resorted to watching foreign dialog shows through Netflix app on my mobile phone. This problem only happens on xfinity netflix app.

[MJH4767]

Thank you!

i am using Roku Ultra to watch Netflix...I have not tried Netflix via X1 Xfinity.

[jmr1959]

I have two of the first gen X1 boxes, the ones with the clock display on the front panel.

My boxes are showing the same kind of dialog skipping, and it's not just on foreign films. It's on all shows -- foreign and domestic, movies and TV shows.

This started happening several months ago, I don't remember the exact date.

The wife still puts up with it, but I've switched to watching Netflix through our Roku devices, which do not have this dialog problem.

[MJH4767]

Thank you!

All subtitles display fine thru my xFinity box...not sure which one I have...but it does have a clock display on the front.

[Mnatali]

I have the same issue. Chatted with Netflix and after unplugging cable box from wall socket for 3 minutes, only to have no resolution, Netflix said to talk about it with Comcast. Clearing cache on tv settings didn't help either.

[Jetsouth]

Had there been any response from Comcast?

[MJH4767]

Comcast (xFinity) advised to send an Email to: accessibility@comcast.com

providing detailed information on the movie that you experienced difficulty with. Specific info regarding Day, Date, Hour/Minute Location in the movie, etc.

i did not think it would be worth it to try and go back to the novie and find all the details.

[jsub]

I've not seen anything from Comcast about it. I've seen others describe the same problem.

[Jetsouth]

I guess each and every time (morning, noon or night) I watch anime or foreign show (Ragnarok or mystic pop up bar for example) wouldn't cut it. LOL! Thanks for the info and suffering through customer service pushing it back onto the customer.

[Rustyben]

when you select a title (not episode) the menu is available on left side to change audio and subtitles. are you not seeing that menu? for example on Sabrina it offers English (CC)

[MJH4767]

The problem I initially posted was not about being able to turn closed captioning on and off.

The problem was related to closed captioning not following the on screen action. Also at times the closed captioning would be missing at times.

[Rustyben]

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@MJH4767 wrote:
The problem I initially posted was not about being able to turn closed captioning on and off.

The problem was related to closed captioning not following the on screen action. Also at times the closed captioning would be missing at times.

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you can determine issue of sync if delayed by pausing the audio and watching to see if the captions continue printing on the screen 'catching up'. if this happens, the decoding device is the problem (in this case set top box).  only broadcast items and new usa productions have a requirement for subtitles. Live translations are controlled by the producer of the program (like local evening news programs). if there are no subtitles/captions. you can test an issue of missing caption diagnosis by using a parallel different device like a smart phone/tablet playing the same title.