Solved! Go to Solution.
I was having the same issue. When I received the error, I went to "more details" and hit reset (bottom of screen). Took a few seconds and then the app came back up. Hope it is as easy for you. Cheers.
Do a Netlix system refresh with the A button.
Press the A button on your remote control, scroll to the right and select Reset Netflix.
Select Reset Netflix.
All set. You can open Netflix on X1 by selecting Restart Netflix.
Good morning Andrew,
It was happening on just one box (DVR) in our living room. The bedroom (standard box) seemed fine. The router is in the bedroom (of a very small apartment) but it was in a corner, on the floor, kind of out of site. We read about optimizing the routers capabilities by raising it off the floor, not near computers/monitors/phones/walls, so on.
At first nothing changed. Now we were into over a month of issues.
three days later as I was trying again after a morning scheduled reboot it stayed on. This was just 2 days ago, it's been working with zero interruptions since then.
I appreciate your quick response, I imagine if I were still having issues you would of continued to help. Also, it would be very kind of Comcast to possibly adjust my bill for the month the service was unavilable to me not to mention the frustration of working on it day after day! My goodness, what a pain!
Have a nice day & Thank You again, Andrew,
I can only get into netflix on 1 TV and not on the other 2 TVs, why?
adding... go to each X1 box and give voice command "about". reply with the rest of the line to right of 'STB version'. someone will respond with the best equipment choices for your home.