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Netflix on X1 not working

New Poster

Netflix on X1 not working

The past 2 days when we try to log into Netflix we get error ui-800-3(100018)... I’ve done all the trouble shooting including a full reboot of the box. Anyone else experience this? We’re you able to fix it? (We’re currently experiencing a pretty bad snow storm so it’s going to be a few days I’m sure before we can get a tech out or be able to go to Comcast to swap the box)
Thanks in advance
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Contributor

Re: Netflix on X1 not working

I am getting the same thing

New Poster

Re: Netflix on X1 not working

Getting the same thing here.

New Poster

Re: Netflix on X1 not working

I am having the same issue, started last night 3/6/18.  I have had Comcast look at it, and it didn't help.

New Poster

Re: Netflix on X1 not working

I was having the same issue.  When I received the error, I went to "more details" and hit reset (bottom of screen).  Took a few seconds and then the app came back up.  Hope it is as easy for you.  Cheers.

New Poster

Re: Netflix on X1 not working

I was having the same issue. When I received the error, I went to "more details" and hit reset (bottom of screen). Took a few seconds and then the app came back up. Hope it is as easy for you. Cheers.

Silver Problem Solver

Re: Netflix on X1 not working

Do a Netlix system refresh with the A button. 

 

Press the A button on your remote control, scroll to the right and select Reset Netflix.
Troubleshooting screen with "Reset Netflix" option selected.

Select Reset Netflix.
A pop-up box to Reset Netflix which allows you to press Reset Netflix or Cancel.

All set. You can open Netflix on X1 by selecting Restart Netflix.
A pop-up window that says All Set.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Contributor

Re: Netflix on X1 not working

reset entered email password now works

New Poster

Re: Netflix on X1 not working

Thanks, that did it!

Regular Visitor

Re: Netflix on X1 not working

4-23-18 Netflix just freezes or error message. I spoke to Netflix & Comcast. I've reset topset box, relaunched & rebooted system from power cord & A button. NOTHING works for longer than an hour. This is ridiculous! What's going on?
Official Employee

Re: Netflix on X1 not working

Is that on both boxes or just 1?

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Regular Visitor

Re: Netflix on X1 not working

Good morning Andrew,

It was happening on just one box (DVR) in our living room. The bedroom (standard box) seemed fine. The router is in the bedroom (of a very small apartment) but it was in a corner, on the floor, kind of out of site. We read about optimizing the routers capabilities by raising it off the floor, not near computers/monitors/phones/walls, so on. 
At first nothing changed. Now we were into over a month of issues
three days later as I was trying again after a morning scheduled reboot it stayed on. This was just 2 days ago, it's been working with zero interruptions since then.
I appreciate your quick response, I imagine if I were still having issues you would of continued to help.  Also, it would be very kind of Comcast to possibly adjust my bill for the month the service was unavilable to me not to mention the frustration of working on it day after day! My goodness, what a pain! 
Have a nice day & Thank You again, Andrew,
Bridgette Ormsbee

New Poster

Re: Netflix on X1 not working

I've been having problems trying to get Netflix to work on our TV for weeks. I didn't realize that option was there. Thanks, that fixed the problem!

Highlighted
New Poster

Re: Netflix on X1 not working

What remote is needed to access netflix
Official Employee

Re: Netflix on X1 not working

Any X1 remote, what do you have?

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Regular Visitor

Re: Netflix on X1 not working

Everything is working fine. No problems for some time now. Thank you for your concern Andrew.
Bridgette Renay
New Poster

Re: Netflix on X1 not working

I can only get into netflix on 1 TV and not on the other 2 TVs, why?

Official Employee

Re: Netflix on X1 not working

That would depend on the type of cable boxes that are on those 2 TVs.

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Expert

Re: Netflix on X1 not working


@elainedoyle621 wrote:

I can only get into netflix on 1 TV and not on the other 2 TVs, why?


adding... go to each X1 box and give voice command "about". reply with the rest of the line to right of 'STB version'. someone will respond with the best equipment choices for your home.



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Regular Visitor

Re: Netflix on X1 not working

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?

Silver Problem Solver

Re: Netflix on X1 not working


@Linzv26 wrote:

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?


Are you being billed for Netflix?  Can you log into the Netflix site?

 

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Official Employee

Re: Netflix on X1 not working

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken


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Regular Visitor

Re: Netflix on X1 not working

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.


@ComcastKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken


 

Regular Visitor

Re: Netflix on X1 not working

Yes, I'm being billed thru my iTunes account and we can watch it on all our other TVs, phones, ipads & computers.


@RobertWy wrote:

@Linzv26 wrote:

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?


Are you being billed for Netflix?  Can you log into the Netflix site?

 


 

Official Employee

Re: Netflix on X1 not working

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.

@ComcastKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

Linzv26, no worries! Appreciate you following up with me! Have you attempted to reset Netflix? Check this out: https://www.xfinity.com/support/articles/netflix-x1-app-frozen


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Regular Visitor

Re: Netflix on X1 not working


@ComcastKenF wrote:

Sorry, I'm just now seeing this response.  Yes.  I click on the icon to launch Netflix, I get the circle and then the error message.  All my other TVs work.  This is a new DVR box, maybe 3 months old.

@ComcastKenF wrote:

Linzv26, thanks for taking the time to let us know about your Netflix issues! Are you getting an error message when you attempt to launch Netflix? 

 

Ken

Linzv26, no worries! Appreciate you following up with me! Have you attempted to reset Netflix? Check this out: https://www.xfinity.com/support/articles/netflix-x1-app-frozen


Yes a couple times and it hasn't worked.

Official Employee

Re: Netflix on X1 not working

Linzv26, got it. Thanks for trying! Drop me a line so I can check this out!

You can send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  
 

 


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Silver Problem Solver

Re: Netflix on X1 not working


@Linzv26 wrote:

Yes, I'm being billed thru my iTunes account and we can watch it on all our other TVs, phones, ipads & computers.


@RobertWy wrote:

@Linzv26 wrote:

I’ve tried resetting my DvR box as suggested and I still can’t get Netflix to work.  We got a new DVR box a couple months ago and didn’t think anything of it until we went to sign in to Netflix. We can use all of our other boxes and I can sign into Amazon Prime using this DVR box. Any other suggestions?


Are you being billed for Netflix?  Can you log into the Netflix site?

 


 


My Netflix is billed through my Comcast account.

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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