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Need new x1 box

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Frequent Visitor

Need new x1 box

I have an X1Gv4 and last night it went out immediately following a nearby lightning strike. My wifi router went out at the same time, although my cable modem still worked when i plugged my laptop in directly. I got a new wifi router and internet is working fine, but x1 is still not functioning - just continual flashing blue light. I've done the reset a couple times but no luck. (My neighbor was closer to the strike and he's lost everything including some blown lightbulbs!).

I really don't want a truckroll to tell me what i already know - can you just drop ship me a new box? I'm still able to use the Xfinity Stream app, so i can see what i need in the meantime

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Silver Problem Solver

Re: Need new x1 box


@petebart2 wrote:

I have an X1Gv4 and last night it went out immediately following a nearby lightning strike. My wifi router went out at the same time, although my cable modem still worked when i plugged my laptop in directly. I got a new wifi router and internet is working fine, but x1 is still not functioning - just continual flashing blue light. I've done the reset a couple times but no luck. (My neighbor was closer to the strike and he's lost everything including some blown lightbulbs!).

I really don't want a truckroll to tell me what i already know - can you just drop ship me a new box? I'm still able to use the Xfinity Stream app, so i can see what i need in the meantime


I got my v4 replaced by using the chat option.  The rep offered to ship a replacement.


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