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NBC HD channel on Xfinity

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Frequent Visitor

NBC HD channel on Xfinity

My NBC HD channel here in Atlanta is not working correctly. I get intermittent sound and the picture continues to pixalate. This is also happening on Channel 743. It is only happening on these 2 channels which are NBC.

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Expert

Re: NBC HD channel on Xfinity


@ron777sher wrote:

My NBC HD channel here in Atlanta is not working correctly. I get intermittent sound and the picture continues to pixalate. This is also happening on Channel 743. It is only happening on these 2 channels which are NBC.


do you have more than one outlet/TV connected? if so are they all getting that same problem?  What you describe is called pixellation due to low signal and/or high noise level on the coax line on some channels. A tech visit will verify the signal is 'good' outside your home.  do you know your wiring set up (splitters amps etc?)



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Frequent Visitor

Re: NBC HD channel on Xfinity

Yes it was happening on 3 different TV's but now it seems to be working. 

the 3 tv's are coming off of a splitter.

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Frequent Visitor

Re: NBC HD channel on Xfinity

I forgot to mention that I called support and they ran some tests and told me they couldn't send a tech but they were working on the problem. It cleared up so maybe they found something. If it reoccures I will check or replace the splitter.