Community Forum

My box needs to be reset every time I turn on this tv

Highlighted
New Poster

My box needs to be reset every time I turn on this tv

How to I avoid resetting my X1 box every time I turn it on?

Highlighted
Silver Problem Solver

Re: My box needs to be reset every time I turn on this tv


@Watercolorsan wrote:

How to I avoid resetting my X1 box every time I turn it on?


What do you see when you turn it on?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
New Poster

Re: My box needs to be reset every time I turn on this tv

I spent almost 2 hours with Arthur in the Philippines and then he stopped responding. My issues did not get resolved!

Highlighted
Silver Problem Solver

Re: My box needs to be reset every time I turn on this tv


@Watercolorsan wrote:

I spent almost 2 hours with Arthur in the Philippines and then he stopped responding. My issues did not get resolved!


Try a System Refresh with your My Account app if you have it.

https://www.xfinity.com/support/articles/get-my-account-app


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Expert

Re: My box needs to be reset every time I turn on this tv


@Watercolorsan wrote:

I spent almost 2 hours with Arthur in the Philippines and then he stopped responding. My issues did not get resolved!


please explain what you do to reset the every time you turn on the TV. Do you have power save set to 'on'?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!