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I’ve escalated it up for you. It may depend on the market you’re in but you should be able to have whatever you want to pay for
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@bjamin821 wrote:
Hi... I found this forum https://forums.xfinity.com/t5/X1/Multiple-4K-DVRs-in-one-house/td-p/3248257
and I was also told that I cannot have multiple 4K dvrs. But I would like to have one.. not just for extra capacity but I have other 4K TVs and I use my own networking equipment.
@ComcastAmira can you help?
how many DVRs do you have now? are you an X1 customer.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@bjamin821 wrote:
Yes I already have X1 and just one DVR which is an X1 4K DVR.. + 6 reg HD boxes
the reg HD boxes borrow a tuner from XG2s if available (each has 3 to loan out) or from the DVR (has 6). swap out one of the non-xg2 companion HD boxes for a 4k DVR at your local office and see if they do the swap ($10 more per month and you get another 60 hours added to your cloud DVR).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello @bjamin821, thanks for reaching out to our Forums! I would be more than happy to further look into and assist you with this 4k DVR concern. Can you please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click “Comcast_Support” and click “send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@RobertWy wrote:
@bjamin821 wrote:
So to clarify I have 6 total boxes..
1 4K DVR
1 Xg2
4 reg HD boxes
my local store doesn't have 4K boxes I had to call for the first one
I have two 4k DVRS, 1 XG2, and one XG1 DVR.
adding.. no extra charge but gives you another tuner 'back' to your DVR. change one of your regular X1 HD boxes for another XG2. that way all your tuners remain available all the time to the DVR to watch (one) and record 5 or record 6 channels at the same time. no change in rental price.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
