Hello dpjz, it sounds like you may need a technician out to your home but to be sure I'd like to look into your signals and equipment health first. To begin our troubleshooting could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?
Trying to get back in touch with ComcastAmir. I replied to your request for message last week. Not having heard back from you, I'm wondering if I didn't send it correctly(?). In any case, I just sent you another private message and hope you can get back to me before a Comcast tech visit this Thursday Fenruary 4. Since my previous post, the sporadic pixelation problem on NBC (channel 703) has increased in frequency (still only momentary) and I've had a couple of video freezes. Also, for the first time, I had a video freeze and some audio distortion on ShowtimeHD (channel 825).
Hi there! I truly apologize for the delay. I'd be glad to ensure that this gets looked into further. I would like to start by showing my appreciation to you for the opportunity to be your service provider. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.