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Modem not working

DM45
New Poster

Modem not working

 My second modem does not work. It is the selected tv input by only shows a blank screen.  I have restarted several times but still a black screen?  How do I fix?

DM45
New Poster

Black screen

How can I get a new modem because my present modem is just a black screen?

Rustyben
Expert

Re: Modem not working


@DM45 wrote:

 My second modem does not work. It is the selected tv input by only shows a blank screen.  I have restarted several times but still a black screen?  How do I fix?


I merged your two (cross) posts.  you said modem but do you actually mean a set top box? do you have a model number? is there a clock on the front of the set top box? is the HDMI connected to the HDMI marked 'out to TV'? what is the TV's HDMI input port name (usually marked on the plastic near the port)?



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