Contributor
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27 Messages
Marking shows as unwatched and 24 hours later they go back to watched
I know how to mark shows as unwatched but within the past month or so the shows no longer stay “unwatched”. Today I noticed that if I mark a show unwatched on one tv the other tv still shows it as watched. I have gone to both TVs and have marked the shows as unwatched. I hope it works because I have refreshed the boxes and have done a system reset. Both of those options haven’t worked. It’s not just one channel this is happening on. Any other options to try? Other people in the household are confused about where they are in a series but I’ve watched ahead of them.
lettuced
Contributor
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21 Messages
6 years ago
Agree. Call. Suggested on the first page of thread and worth re-mentioning.
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123mike
Contributor
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34 Messages
6 years ago
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Kate408
Contributor
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27 Messages
6 years ago
Mike,
i have created a ticket with Comcast headquarters as you suggested. She had never heard of the problem just like everyone else whom I’ve spoken with at Comcast. As I mentioned earlier, unless I hear back by the end of the week when I can expect a fix, I will be parting ways with Comcast. It’s a little ridiculous the lack of support customers have received not to mention the lackluster “advanced technical support team” who did nothing to try to help me. Their job was to convince me I was wrong and that I didn’t understand how the equipment worked. I realize that not everyone uses or needs this feature but some of us need it because we all don’t watch the same show at the same time. It’s courteous in our family if we do go ahead and watch a show that we change it back to unwatched so the other family members who aren’t home often can keep up.
I recommend others also call Comcast HQ and create a ticket if this feature is important to you and your families.
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123mike
Contributor
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34 Messages
6 years ago
I wish I had a choice. They don’t make TVs with rabbit ears anymore.
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Garyjsgt
Regular Visitor
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5 Messages
6 years ago
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LE127
New Poster
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2 Messages
6 years ago
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Dvrmitch
Contributor
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59 Messages
6 years ago
Seems to be fixed in Denver also, my fingers are crossed too
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123mike
Contributor
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34 Messages
6 years ago
HQ must have lit a fire under their you know what. Thanks guys.
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randomuser27
New Poster
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4 Messages
6 years ago
It has been working the last couple of days in MN as well. Heres hoping it stays that way.
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BobsBlitz
Contributor
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66 Messages
6 years ago
Remedied in NJ.
Merry Christmas everyone.
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123mike
Contributor
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34 Messages
6 years ago
I wish everyone Happy Holidays and best wishes for the New Year😁
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Kate408
Contributor
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27 Messages
6 years ago
To Whom Ever Fixed The Problem,
I hope I never have to resort to making countless phone calls to Comcast or posting on this forum ever again. Thank you and Merry Christmas!
Sincerely,
A Happy Family and one Exhausted Mother
PS. Can you give the man in “advanced technical support” more training? I’ll give him the benefit of the doubt that he treats both men and women equally but he has no clue how to use your television services. No matter how many times he tells Comcast customers he is “advanced technical support” will never change his ignorance.
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XfinityChad
Official Employee
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1.2K Messages
6 years ago
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sendtorich
Frequent Visitor
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9 Messages
6 years ago
will the "fix" prevent the marked as "watched" from reverting to "unwatched" as well?
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Dpsx3
New Poster
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1 Message
6 years ago
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