Contributor
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27 Messages
Marking shows as unwatched and 24 hours later they go back to watched
I know how to mark shows as unwatched but within the past month or so the shows no longer stay “unwatched”. Today I noticed that if I mark a show unwatched on one tv the other tv still shows it as watched. I have gone to both TVs and have marked the shows as unwatched. I hope it works because I have refreshed the boxes and have done a system reset. Both of those options haven’t worked. It’s not just one channel this is happening on. Any other options to try? Other people in the household are confused about where they are in a series but I’ve watched ahead of them.
123mike
Contributor
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34 Messages
6 years ago
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Kate408
Contributor
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27 Messages
6 years ago
123Mike, I think you are correct. Fortunately, I am no longer tied to a contract. When Comcast came to my home they acted like they cared, gave me phone numbers to call them to check the status of the problem. I even have an email for one of them. I have sent texts and emails and they won’t respond to those either. I’m glad we have choices. I plan to make my choice next week.
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123mike
Contributor
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34 Messages
6 years ago
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123mike
Contributor
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34 Messages
6 years ago
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cdma
New Poster
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3 Messages
6 years ago
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Haustd
New Poster
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2 Messages
6 years ago
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Haustd
New Poster
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2 Messages
6 years ago
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Kate408
Contributor
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27 Messages
6 years ago
I have been told it was a nationwide problem.
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Garyjsgt
Regular Visitor
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5 Messages
6 years ago
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BobsBlitz
Contributor
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66 Messages
6 years ago
Have also been told this is a nationwide issue when we spoke to someone in advanced tech (or whatever) this weekend.
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123mike
Contributor
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34 Messages
6 years ago
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123mike
Contributor
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34 Messages
6 years ago
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lettuced
Contributor
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21 Messages
6 years ago
This problem is not by-market. It is national. It is happening to some, but not all, in Houston. And in (fill in your city here). Confirmed by user posts and an official Comcast Employee on this thread and via telephone. Hopefully they figure out which X1 hardware/software combination is affected soon, and deploy a patch.
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123mike
Contributor
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34 Messages
6 years ago
Comcast HQ phone number is 1(215) 286-1700....... really!
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BobsBlitz
Contributor
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66 Messages
6 years ago
100% listen to @123mike and call. Because while this is a national issue...only 39 people have called in and have open tickets for it.
39.
You're not getting national priority on a problem 39 people have taken the time to complain about.
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