Marking shows as unwatched and 24 hours later they go back to watched

I have an opposite but seemingly related problem. Multiple movies that I mark as watched will lose the "WATCHED" tag at some point. I have noticed this for quite some time now. At first I thought it was just me but I no longer think that.

This does not happen with all movies, and there is no pattern that I can identify as to when or to which movies it happens. Generally, I notice it when I am checking the channel info on the guide to see which movies are upcoming that I may not have seen. I will check a movie that I KNOW I have marked as watched and it will no longer be marked as such.

This is happening on my Xfinity equipment, and there is no one else with access to the account.

I like this feature to help me keep track of which movies I have seen, but only if it is working properly. Otherwise, I am duplicating efforts marking movies that I have previously marked.

Hoping Comcast can fix this, or at least an Official Comcast Employee acknowledge the issue on this forum.  

A Comcast acknowledgement of the issue is way past due. Been going on to long and nothing done. 

I'm havring the same issue and  hope it gets fixed soon. I've reset the box, unplugged everything and restarted and nothing seems to work. Please fix! 

I’m still having this problem.  It appears that my boxes don’t talk to each other as well.  When I mark a show as unwatched on one tv and then look on the second tv it still shows watched.  Of course in the long run (less then 24 hours) they all go back as watched.  I don’t have chrome as one person asked.  It’s my x1 box.  I’ve called customer support and they haven’t been able to resolve the issue either. They have tried syncing both boxes and of course have had me do a system reboot and refresh both boxes.  These four things haven’t fixed it yet.  

Okay so this problem, as far as I know, has been ongoing since the beginning of September. And a lot of people have been complaining. HEY COMCAST!! Don’t you think it’s time to do something about it. You need to start giving out account credits to everyone until your techs fix it. It would also be nice if one of your reps would chime in to this conversation with some input. Just saying.

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@BobandFrank wrote:

DVR automatically removes shows after certain number of days--I think 90 days. Were they recently recorded?

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That's not right at all.  I've had some recordings on my DVR for over 2 years now.

Not just a regional issue.  Happening to me, and a family member 1500 miles away.  Also acknowledged by a phone rep per a previous post.  Also not user error, or unfamiliarity with settings, or other household members changing watched status, or any other explanation other than an issue happening on many (but obviously not all) X1 boxes to some (but not all) recordings.  Would be super duper if an Official Comcast Employee acknowledged this issue on this thread.  

I was on the phone for 90 minutes last night talking to advanced technical  support.  This afternoon advanced technical support called me out of the blue.  I’m not sure what the purpose of today’s call was.  It was a waste of 38 minutes. They tried to convince me that...

1. If you mark a show as unwatched at 3 pm but at 8 pm it airs on TV it will automatically show as watched.  

When I debunked that scenario because I’m watching old shows that no longer play on TV he told me....

2.  You can’t unwatched a season of shows until the new season starts.

i explained I can’t “unwatched” season four of a series when there are eight seasons out.  He repeatedly told me it was because season nine isn’t out.

This was advanced technical support calling me.  They didn’t try any troubleshooting on my equipment just tried to convince me I was wrong.  I told him multiple times this issue is happening to many people and talked about this forum.  His supervisor finally came on the phone.  He read this post and they are sending someone to my house tomorrow.  I’ll post an update if he can resolve this.

Wow Kate.  This also happens with movies, further debunking the rep's claim, as you well know.  Would be shocked if a rep's visit uncovers the issue - has to be in the code for the X1 or the server handshake.  Thanks for sharing your experience. 

Do you think this problem is because I have my own router/modem?  I may have purchased and setup my own equipment around the same time this problem started.  

Having your own router is most definitely not the problem, as I do not.  Plus that's not something the router would ever have any effect on.