Kate408's profile

Contributor

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27 Messages

Saturday, September 28th, 2019 2:00 PM

Closed

Marking shows as unwatched and 24 hours later they go back to watched

I know how to mark shows as unwatched but within the past month or so the shows no longer stay “unwatched”.   Today I noticed that if I mark a show unwatched on one tv the other tv still shows it as watched.  I have gone to both TVs and have marked the shows as unwatched.  I hope it works because I have refreshed the boxes and have done a system reset.  Both of those options haven’t worked.  It’s not just one channel this is happening on.  Any other options to try?  Other people in the household are confused about where they are in a series but I’ve watched ahead of them.

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New Poster

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2 Messages

6 years ago

I have been having the exact same issue for the past 4 weeks.

Contributor

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154 Messages

6 years ago

Having the same issue 

New Poster

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1 Message

6 years ago

SAME ISSUE......WHAT SHOULD WE DO??

Contributor

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154 Messages

6 years ago

Mine is with the X1 box not sure about Chrome 

Contributor

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59 Messages

6 years ago

Not chrome for me but FireFox - Arris box with Clock

New Poster

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4 Messages

6 years ago

 


@oregonducks444 wrote:

Mine is with the X1 box not sure about Chrome 


Mine is also with the X1 box.

New Poster

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2 Messages

6 years ago

I'm also having this problem. Xfinity please fix this.

New Poster

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2 Messages

6 years ago

Neglected to say this is with an X1 box.

Regular Visitor

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5 Messages

6 years ago

Same issue here - have a x1 Dvr box , plus 2 more arris boxes. All 3 boxes show marked watched after reboots. Can you please fix this bug.

Contributor

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34 Messages

6 years ago

There’re obviously not responding to the forum so everyone should call tech support to let them know what’s happening. .

Contributor

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34 Messages

6 years ago

Has anyone contacted Comcast about this problem?

Contributor

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21 Messages

6 years ago

Yes, please contact tech support, and report back with any solutions.  And yes, I would think the more calls the better. 

This forum is community-based, and we can't *expect* an answer from Comcast, but they monitor it, so if enough people make the issue known, it will hopefully get attention.  

So, both avenues should be pursued.

Hopefully Comcast will identify and fix. 

 

New Poster

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1 Message

6 years ago

Comcast:  Please fix this.

 

Frustrated in PA

Contributor

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34 Messages

6 years ago

Okay. I chatted with an agent about this problem and was told that Comcast support is aware of it and they are working on it. The agent also issued a $20.00 credit to my account for my troubles with this issue. You all my want to contact them and complain and maybe you’ll receive an account credit too.

New Poster

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1 Message

6 years ago

Having the same problem for weeks now.  Comcast, please fix this.

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