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6 Messages
Loud DVR fan
I recently switched to Xfinity, and am on my second very loud xg4v1-a DVR box in my living room. Customer service said the box should not make noise and sent a tech out to swap it out. The replacement is just as loud if not louder. The noise is a persistent high pitched fan noise that is very evident, even when watching something. And when the TV is off it is very annoying. It continues constantly, only lessening somewhat but not entirely after some time in power save mode when the box is "powered off".
The noise is not acceptable. What are my options? Are there other DVR models without this issue? I might even be willing to do without DVR if there is a quiet non-dvr box although I would prefer not to. Please help.
The noise is not acceptable. What are my options? Are there other DVR models without this issue? I might even be willing to do without DVR if there is a quiet non-dvr box although I would prefer not to. Please help.
Rustyben
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24.6K Messages
5 years ago
is it a DVR? is there a digital clock on the front display?
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Ab78
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6 Messages
5 years ago
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Rustyben
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5 years ago
voice command "about"-- what is the rest of the line to right of "STB Version.."?
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Ab78
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5 years ago
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Rustyben
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5 years ago
that is the latest DVR and has an SSD (solid state drive) with no moving parts. None of my 4 same model units make a noise or vibration. I've looked into all 4 with a very bright LED and can not see a fan on any of them. does the set top box feel very hot when you hear the noise? could it be another device? (separate with a bit of mail from what it is sitting on. did the noise change?
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Ab78
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6 Messages
5 years ago
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Rustyben
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24.6K Messages
5 years ago
no it isn't trusting you it is just strange. did you use the new power cord they sent with the set top box? you may just have to swap it out.
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Ab78
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5 years ago
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WitchyKitty
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23 Messages
5 years ago
I just had mine replaced. Hooked the new one up just last night. Mine was making a high pitched squeal and support said I needed a replacement. My new box makes no noise at all.
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wbilli
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1 Message
4 years ago
I have swapped out twice. And both boxes make that darn noise.
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user_a39efc
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1 Message
4 years ago
I too have a DVR box that makes a high pitch noise. I cannot stand it!! The small box they put in my bedroom makes my TV
have a noise. I’m going to ask for NEW boxes, paying for this and can’t stand the noise is ridiculous!!
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Rustyben
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24.6K Messages
4 years ago
closing year old thread.
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