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Looking to upgrade my DVR

Frequent Visitor

Looking to upgrade my DVR

I am starting to get a better understanding on how Xfinity's DVR works. However, I have realized that our current 20 hour Cloud DVR service isn't going to be adequet for our needs. I want to look into upgrading to the 150 hour dedication DVR and need some information.


What exactly does that entail? I believe a Comcast employee told me via PM that one of the cable boxes would need to be upgraded to a DVR unit with a physical hard drive. I also need info about costs. Will upgrading my DVR increase my monthly bill in any way, and are there any one-time fees associated with such an upgrade?

Official Employee

Re: Looking to upgrade my DVR


Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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