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Long time bugginess

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Long time bugginess

I have tried for years to get specific bugs addressed. However, it never happens, and more bugs continue to appear. I can only guess you don't care or are incapable. So let's try it here in these forums:

1. 30-second skip (ahead AND BACK) jumps 5 minutes or 15 MINUTES FORWARD or to "live view". Been there for years.
2. Hit rewind 2 or more times, the pointer jumps full to the right, and rewind is doing nothing. MUST hit Exit to stop it, and you end up where you started. Video, however, is anywhere but live. Been there for years.
3. Every night, turn on the TV, on the current channel, hit "OK" and it says "Program Information Unavailable". So you hit "Info" and you're presented with the information from a program that aired hours earlier. Can only be "fixed" by changing channels and changing back or reset. This has been happening for a few months.

There are more, but these are the most irritating.
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Re: Long time bugginess


@RLMoulton wrote:
I have tried for years to get specific bugs addressed. However, it never happens, and more bugs continue to appear. I can only guess you don't care or are incapable. So let's try it here in these forums:

1. 30-second skip (ahead AND BACK) jumps 5 minutes or 15 MINUTES FORWARD or to "live view". Been there for years.
2. Hit rewind 2 or more times, the pointer jumps full to the right, and rewind is doing nothing. MUST hit Exit to stop it, and you end up where you started. Video, however, is anywhere but live. Been there for years.
3. Every night, turn on the TV, on the current channel, hit "OK" and it says "Program Information Unavailable". So you hit "Info" and you're presented with the information from a program that aired hours earlier. Can only be "fixed" by changing channels and changing back or reset. This has been happening for a few months.

There are more, but these are the most irritating.

you can set the 'set top box' default for 15 secs back and 30 seconds forward : watching live TV, no menu elements on the screen, press exit exit exit 0030 (do the button presses quickly). the menu will come up as if you were doing a search but just hit exit to dismiss the menu and try the back button (page down) and it should do the 15 seconds back into the buffer. The rest of your problems all fit the area of low signal level, or high noise level, or both on your cable lines. The button presses on the remote go to a Comcast central cloud server that then sends back the required signal to tell the box what  command to perform. When the set top box is struggling to reach the server you see similar results to what you listed. 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Long time bugginess

Thanks. My settings for skip forward and back have been done long ago and are set to 30/15. What happens is that a single press to go forward or even just pressing fast forward causes a "jump" either 5, 10 or to "live" view, even though the skip is set. And pressing "fast forward" should never 'jump" forward in anyway. It should start slowly moving backward or forward. Even pressing "rewind" once could result in this random jump.

As for the other, I took a look at signal strength in settings and it is 5 bars, good. If there are random dropouts, which is entirely possible, then it's impossible to troubleshoot. I do have the "Low Signal Indicator" on and have never seen it.

Thanks for your time. Much appreciated.

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Expert

Re: Long time bugginess


@RLMoulton wrote:
Thanks. My settings for skip forward and back have been done long ago and are set to 30/15. What happens is that a single press to go forward or even just pressing fast forward causes a "jump" either 5, 10 or to "live" view, even though the skip is set. And pressing "fast forward" should never 'jump" forward in anyway. It should start slowly moving backward or forward. Even pressing "rewind" once could result in this random jump.

As for the other, I took a look at signal strength in settings and it is 5 bars, good. If there are random dropouts, which is entirely possible, then it's impossible to troubleshoot. I do have the "Low Signal Indicator" on and have never seen it.

Thanks for your time. Much appreciated.

the 'meter' is for the internal docsis modem only, not your channel signal levels.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!