New Poster
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2 Messages
Long time bugginess
I have tried for years to get specific bugs addressed. However, it never happens, and more bugs continue to appear. I can only guess you don't care or are incapable. So let's try it here in these forums:
1. 30-second skip (ahead AND BACK) jumps 5 minutes or 15 MINUTES FORWARD or to "live view". Been there for years.
2. Hit rewind 2 or more times, the pointer jumps full to the right, and rewind is doing nothing. MUST hit Exit to stop it, and you end up where you started. Video, however, is anywhere but live. Been there for years.
3. Every night, turn on the TV, on the current channel, hit "OK" and it says "Program Information Unavailable". So you hit "Info" and you're presented with the information from a program that aired hours earlier. Can only be "fixed" by changing channels and changing back or reset. This has been happening for a few months.
There are more, but these are the most irritating.
1. 30-second skip (ahead AND BACK) jumps 5 minutes or 15 MINUTES FORWARD or to "live view". Been there for years.
2. Hit rewind 2 or more times, the pointer jumps full to the right, and rewind is doing nothing. MUST hit Exit to stop it, and you end up where you started. Video, however, is anywhere but live. Been there for years.
3. Every night, turn on the TV, on the current channel, hit "OK" and it says "Program Information Unavailable". So you hit "Info" and you're presented with the information from a program that aired hours earlier. Can only be "fixed" by changing channels and changing back or reset. This has been happening for a few months.
There are more, but these are the most irritating.
Rustyben
Expert
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24.6K Messages
5 years ago
you can set the 'set top box' default for 15 secs back and 30 seconds forward : watching live TV, no menu elements on the screen, press exit exit exit 0030 (do the button presses quickly). the menu will come up as if you were doing a search but just hit exit to dismiss the menu and try the back button (page down) and it should do the 15 seconds back into the buffer. The rest of your problems all fit the area of low signal level, or high noise level, or both on your cable lines. The button presses on the remote go to a Comcast central cloud server that then sends back the required signal to tell the box what command to perform. When the set top box is struggling to reach the server you see similar results to what you listed.
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RLMoulton
New Poster
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2 Messages
5 years ago
As for the other, I took a look at signal strength in settings and it is 5 bars, good. If there are random dropouts, which is entirely possible, then it's impossible to troubleshoot. I do have the "Low Signal Indicator" on and have never seen it.
Thanks for your time. Much appreciated.
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Rustyben
Expert
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24.6K Messages
5 years ago
the 'meter' is for the internal docsis modem only, not your channel signal levels.
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