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Linking the XiDX1 Cable Box with XR15 Remote

bfelder
Frequent Visitor

Linking the XiDX1 Cable Box with XR15 Remote

Hello, and thanks for your help!  I just replaced a bad XiDX1 cable box with a new one, which controls a second tv in my home.  The "master" box I have for the main tv is an Arris XG1V4  4K cable box.  I have been unable to sync my new XR15 remote with my new "slave" cable box (XiDX1) .  The master box is located at least 50 feet away at the other side of my home.  I have successfully established connection between my new remote and my tv.  Everything works on the remote except the voice command feature.  I have tried repeatedly to push the Infinity and Info buttons together on the remote in order to get the three digit code to enter on the tv display.  NOTHING appears on my 2nd tv display.  Instead, I discovered the code boxes are displayed on the main, or master, tv display! 

I am suspecting that the link between the 2 cable boxes is the problem.  How do I link my new remote to the new slave cable box without influencing the main cable box??  Thanks so much!

Bud Felder  Venice, FL.

CCAndrew
Diamond Problem Solver

Re: Linking the XiDX1 Cable Box with XR15 Remote

Try holding the remote right up to the XiD when pairing.

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bfelder
Frequent Visitor

Re: Linking the XiDX1 Cable Box with XR15 Remote

Thanks for taking time to reply.  I did what you suggested.  Nothing.  No 3 digit code on my second tv. where I want to see it to link to the XiDX1 small cable box.  I think because the main box and the little one are linked somehow, there's a problem.  The main tv does have a different remote than the one that came with the new small box.  Thanks!

Rustyben
Expert

Re: Linking the XiDX1 Cable Box with XR15 Remote


@bfelder wrote:

Thanks for taking time to reply.  I did what you suggested.  Nothing.  No 3 digit code on my second tv. where I want to see it to link to the XiDX1 small cable box.  I think because the main box and the little one are linked somehow, there's a problem.  The main tv does have a different remote than the one that came with the new small box.  Thanks!


to link via aim anywhere from remote to X1 set top box press and hold both the 'i' (information) and "Xfinity" buttons until the LED on the remote changes from red to green. The code input will appear on the TV, using the remote press 3 three numbers. future X1 buttons will flash green instead of red and uses RF not IR so it is aim anywhere. If other TVs also get the message just hit exit.



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bfelder
Frequent Visitor

Re: Linking the XiDX1 Cable Box with XR15 Remote

Hi Again...did exactly what you said...nothing comes up on the slave box tv. The code does appear on the tv hooked to the master box. Exit does clear that. This should be an easy one. NOTHING is working and therefore I can't use the voice access on the remote. Do i have to power off the master box to be able to link the remote to the new XiDX1 slave box on my 2nd tv? I do have it linked to the tv itself. Thanks.