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@glclow wrote:
I have a main "host" box in the Living Room, and a small "client" box in the bedroom.
Periodically, I'll lose the signal in the bedroom for no apparent reason. The message I get says it's a connection issue, despite the cables all being tight, etc. After a few days of restarting the small box and the host box, I 'll get cable back in the bedroom.
Obviously, this is an issue with the communication between the two boxes. i don't know if they get out-of-sync or what.
On the web, it says that the main box is offline, even though everything seems to fine with it - on-demand, etc. I don't know how to get it back online. Please help.
do you have more than one splitter? using a 3 way so your gateway/hub and companion set top box can communicate easily (they use MoCA to communicate)? you might consider changing out the small box for the same priced XG2 that has its own tuner and modem so the communication is direct to comcast.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
